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Frequently Asked Questions

Purchasing from is easy:

If you know what you are looking for, use the "Jewellery", "Watches" and "Gifts" links. You can also shop by browsing the "Shop All" section or directly by "Collections".

Once you have found an item, select your colour/size and use the 'ADD TO BASKET' button underneath.

Review the items in your shopping bag by selecting the 'SHOPPING BAG' link at the top of the page. You can add products to your Wish List or use the 'X' button to delete items from your shopping bag.

Click on 'PROCEED TO CHECKOUT' to complete your order.

You don't need an account to complete a purchase. However, if you register with us and you will be able to enjoy the benefits of faster shopping experience with
If you have forgotten your password, change it here or follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons, we are unable to send your password via email.

We accept Visa, MasterCard and American Express cards (through Paypal secured gateway). You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to

At JumboCoconut, your personal online security is important to us. We use the latest SSL encryption technology from Paypal and safely transmit your personal and credit card information through their systems. All orders are processed through a secure checkout system provided by Paypal UK.

It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, is not responsible for any delays caused by couriers clearance processes.

Once your order has been shipped, you will receive an email confirmation of your shipping details. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'. If you are not registered, sign up now so you can track future orders.