Easy Returns and Exchanges Help
Please note that JumboCoconut has a 7-day returns policy: Any items to be returned or exchanged must be shipped/postmarked within 7 days of the delivery date.
Please follow our instructions below if you wish to make a return:
- Inform us of your intent to return by emailing customer services at support@JumboCoconut.com
- Place the items in the original box or any other solid cardboard box.
- Complete the returns form and include inside the box – download the returns form here.
- Tape the box closed securely.
- Ship with your chosen courier or postal company – we recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number.
- Send your package to: JumboCoconut PO Box 78159, London E7 8HD, United Kingdom
In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy. This exclusion arises from a Health and Safety consideration and to prevent the spread of infections. This exclusion is in the interest of hygiene and for the protection of all our customers.
We are unable to offer exchanges or refunds on personalised jewellery orders. This means that we cannot provide exchanges or refunds on items that have been specially altered or personalised for you in any way.